Owen worked in sales. His voice was his primary tool in every client conversation, and he didn't feel that his voice matched his personality. He sounded authoritative, but too serious. He felt he lacked warmth. When he tried to sound warm, he lacked authority. He wanted to sound like someone clients could trust immediately, not someone they needed time to warm up to.
Over three sessions, Owen's speech therapist worked with him on expanding his vocal abilities intentionally, knowing how to sound warm, open, and decisive. They also worked on habits undermining his delivery: filler words, upward intonation that made statements sound like questions, and casual speech patterns that softened his message.
Every practice session used sales content from his language on real client calls.
A few weeks into coaching, Owen started getting positive reactions in strategy calls. Clients responded more positively to his recommendations and seemed to trust his expertise. He was excited about his ability to convey warmth through his voice.
After three sessions, Owen felt confident in his vocal presence. He led calls with warm authority. Clients trusted him quickly. The filler words and upward intonation that were softening his message are gone.
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