Before you book: your questions, answered.

Speak Fluent works with professionals who are capable and knowledgeable, but feel that how they communicate isn't reflecting that. Our clients often receive feedback like "be more concise," "speak up more," or "you sound uncertain."

The people we work with tend to fall into a few patterns:

• They feel confident when prepared, but struggle when put on the spot — like an unexpected question or a conversation with senior leadership
• They put in the preparation but still don't feel their presentations are landing the way they intended
• They get asked to repeat themselves, to elaborate, or find that their ideas get talked over or don't get picked up in the room, regardless of the setting

If any of those sound familiar, you're in the right place.

It depends on your goals, and that's intentional. Everyone has different things they want to work on, different beliefs they need to work through, and different strategies that work better for them.

When we work on a goal, we target a very specific skill — like pacing, structuring your message, or reducing filler words. Like any skill in life, you'll start slow, in a structured activity, with plenty of feedback. Over time, you'll need less support and less prompting as the habit becomes more automatic.

Both. We believe you have to be able to change real-time speaking habits during real conversations to improve your overall communication clarity and messaging.

In your 1:1 sessions, you'll start supported and structured, then ease into more realistic exploration of how your conversations actually go in your day to day. The goal is that what you practice in sessions carries into your next meeting, not just your next drill.

Very direct, and specific. Our entire team is made up of licensed speech therapists, and we believe direct feedback is the way to helping clients shape the habits they want.

That said, you may find some variation across our therapists, and the approach will shift at different points in your journey. More direct feedback early on helps you understand exactly what to change. As you build confidence, independence, and awareness, the feedback adjusts to support retention and help the skills stick on their own.

It depends on your goals, and progress looks different at different stages.

For some goals, meaningful change can happen in a single session. There will always be some form of progress — whether that's increased awareness of a habit, stronger self-monitoring, new knowledge, growing competency, or lasting independent change over time.

For more complex goals, many clients notice significant changes within 6 to 8 sessions, while others continue refining their skills over several months. Your speech therapist will assess your goals in the first session and give you a realistic plan from there.

Our clients often report more ease and confidence in communication, and more effectiveness in leadership conversations once they understand what they want to say and how they want to say it.

Some specific things clients tell us:

• They no longer have to repeat or rephrase themselves as often to be understood
• Their ideas get picked up and credited in meetings
• They feel less reactive in fast-moving conversations
• They hold the floor more naturally when interrupted
• Colleagues and managers start responding to them differently

You start with a one-hour assessment. Your speech therapist will:

• Understand your communication goals in depth
• Assess your current communication habits
• Identify specific skills to target and build a roadmap for your sessions

From there, you book training sessions based on your therapist's recommendations. Sessions are typically 30 or 60 minutes, once a week, and fully virtual.

Yes. Your speech therapist will work around your availability, so your session time and day can change each week based on what works for you.

Yes. Your therapist gets to know your communication habits, your goals, and what strategies work best for you. That continuity matters, and it's built into how we work.

It can. Some goals can be targeted equally well by all of our speech therapists. For others, we'll recommend someone whose background and focus areas are better suited to your specific needs. We take matching seriously, and we factor in your goals when making a recommendation.

That's normal. If you decide you want to work on a different area, your therapist will do an informal re-evaluation and adjust the plan from there. You're not locked into a fixed track.

Yes. Because our clinicians are registered speech therapists, a regulated health profession, our services qualify as speech therapy under Canadian extended health plans. Coverage appears under paramedical or allied health benefits. Healthcare spending accounts (HSAs) can also be used.

We don't offer direct billing. You will pay at the time of booking to reserve your spot and receive a detailed invoice after your session. Submit the detailed invoice to your insurer for reimbursement.

Contact your insurance provider directly with your policy number. Ask whether "speech therapy" or "speech-language pathology" is included under your paramedical or extended health benefits. Plans may vary for total amount covered, maximum amount per session, and percentage covered per session.

No. OHIP does not cover speech therapy for adults in private practice settings.

You can always pause your program and resume when your coverage renews. If you prepaid for a package, you can use your sessions anytime in the next 2 years. When your coverage renews, you can continue with us — no re-assessment needed.

Yes. A common approach is to use extended health coverage for the first package of sessions, then continue with employer PD funding.

Yes. Many companies offer a learning and development or professional development budget that covers communication coaching. We can provide a program proposal for your employer's approval, a detailed invoice, and a certificate of completion if needed.

If you're not sure how to make the request, we can help with that too.

This is worth exploring with a tax professional based on your specific situation. We can provide the documentation you need to support that process.

The standard one-hour assessment is $260. Training sessions start at $85 for a 30-minute session. Your speech therapist will give you a full recommendation and session plan after your assessment, so you'll know exactly what to expect before committing to anything further.

Your speech therapist tracks your progress throughout and gives you feedback at each session. You'll also develop the ability to self-evaluate as you build awareness of your own communication habits.

Progress isn't always a dramatic shift. Sometimes it's noticing a habit you never caught before, or catching yourself mid-sentence and adjusting. That awareness is real progress, and it compounds. If something isn't working, your therapist adjusts the approach.

Most generic communication courses offer the same advice to everyone. What we do is different: a licensed speech therapist assesses your specific habits first, then builds a plan around what's actually happening in your communication, not a standard curriculum. If a previous approach didn't stick, it's likely because it wasn't designed around you.

All sessions are virtual, over a video call. You'll need a stable internet connection, a device with a camera, and a good microphone. We can share audio setup recommendations if that would help.