How a manager improved her relationship with colleagues by adjusting her tone and word choice

Editor's note: Please note that names may be changed for confidentiality purposes.

Who is this client? 

Ivonne is a European manager who suspected her communication style was too direct and often aggressive. Her tone sounded hostile, resulting in negative relationships with her colleagues. She found that the culture in Canada was different, with less feedback given. As a Human Resources manager, Ivonne has to: 

• Oversee recruiting, interviewing, compensation and management of employees
• Serve as a consultant and guide employees through any workplace conflicts 
• Handle staffing issues, such as mediating disputes and directing disciplinary procedures
• Prepares employees for assignments by establishing and conducting orientation and training programs.

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What were her goals? 

Our Speech-Language Pathologist worked with Ivonne to use the appropriate intonation to demonstrate a variety of intentions (assertiveness, openness). Ivonne needed to learn to use the proper wording for different contexts to showcase HR skills like teamwork and problem-solving. Ivonne also needed to learn to identify body language that demonstrates aggression and use simple body language in various situations. 

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How did Speak Fluent's Speech- Language Pathologist help?

After 6 sessions, Ivonne saw tremendous improvements in her communication style and relationships. She was coached on the use of body language, facial expressions, intonation, and word choice. Through our customized training program, she reached her goals and felt more confident in the workplace.

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Do you want to improve your communication? As licensed professionals, our team of clinicians are highly trained and provide support for various communication-related services, including accent modification, public and professional speaking, voice use, and speech disorders. Contact us and find out how we can help you today!